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蒋思颖

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[问答]

发布应用程序时窗口有时会变黑

我目前正在为我们的一个客户构建一个新的Citrix环境,并创建了一些已发布的测试应用程序。
当我开始发布应用程序时,应用程序窗口有时会变黑或部分变黑。
当已发布的应用程序窗口为黑色时,我可以与它进行交互(调整大小,在右上角关闭),但无论我做什么,它都会保持黑色。
部分黑色窗户也是如此。
我可以使用该应用程序,但窗口的黑色部分/部分保持黑色。
有关示例,请参阅附带的屏幕截
我也经历过以窗口模式运行的已发布桌面,其中桌面的大部分是黑色的,但是一旦我调整桌面窗口的大小,黑色就会消失并恢复正常。
我从XenApp服务器中删除了vGPU配置文件,并在没有GPU(无)的情况下启动它,并且无法在该服务器上重现相同的错误。
不确定它是否与驱动程序或vGPU配置文件相关。
我的设置是:
-  HP Proliant DL380 Gen9服务器
- 每台服务器中有2块NVIDIA M10卡
-  XenServer 7.12
-  XenApp 7.14.1
-  Windows Server 2016
- 供应服务7.14
-  StoreFront 3.12
-  Citrix Receiver 4.9
-  NVIDIA-GRID-XenServer-7.2-384.73-385.41驱动程序
-  NVIDIA许可证服务器2017.08-0001。
-  NVIDIA虚拟应用程序许可证(vApp)
-  XenApp服务器具有4个vCPU和48GB RAM
- 适用于XenApp服务器的M10-8A vGPU配置文件
有人对此有任何意见吗?

以上来自于谷歌翻译


以下为原文

I'm currently building a new Citrix environment for one of our customers and have created some published applications for testing. When I start published applications, the application window sometimes goes black or partly black. When the published application windows is black, I can interact with it (resize, close in top right corner), but it stays black not matter what I do. The same goes for the partially black windows. I can use the application, but the black part/section of the window stays black. See attached screenshots for examples.

I've also experienced this with a published desktop running in windowed mode, where a large part of the desktop is black, but once I resize the desktop window, the black disappears and returns to normal.

I removed the vGPU profile from a XenApp server and booted it without GPU (None) and haven't been able to reproduce the same error on that server. Not sure if it's related to the drivers or vGPU profile.


My setup is:

- HP Proliant DL380 Gen9 servers
- 2 NVIDIA M10 cards in each server
- XenServer 7.12
- XenApp 7.14.1
- Windows Server 2016
- Provisioning Services 7.14
- StoreFront 3.12
- Citrix Receiver 4.9
- NVIDIA-GRID-XenServer-7.2-384.73-385.41 drivers
- NVIDIA License Server 2017.08-0001.
- NVIDIA Virtual Applications licenses (vApps)
- XenApp servers have 4 vCPU and 48GB RAM
- M10-8A vGPU profile for XenApp servers

Does anyone have any input on this?

回帖(2)

李桂香

2018-9-12 16:38:03
这是一个众所周知的问题:
https://gridforums.nvidia.com/default/topic/1206/xenapp/esxi-6-5-m10-server-2016-xenapp-7-14-1-black-sidebars-when-connecting-to-session/
这将有助于:
https://discussions.citrix.com/topic/389289-seamless-apps-are-partially-black-on-initial-launch-on-2016-vda/
第二点下来:
https://support.microsoft.com/en-gb/help/4034661/windows-10-update-kb4034661

以上来自于谷歌翻译


以下为原文

It’s a known issue:
https://gridforums.nvidia.com/default/topic/1206/xenapp/esxi-6-5-m10-server-2016-xenapp-7-14-1-black-sidebars-when-connecting-to-session/

This will help:
https://discussions.citrix.com/topic/389289-seamless-apps-are-partially-black-on-initial-launch-on-2016-vda/

Second bullet point down:
https://support.microsoft.com/en-gb/help/4034661/windows-10-update-kb4034661
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刘占宽

2018-9-12 16:46:22
嗨本,
根据讨论线程,Citrix已确认这是一个问题。
有一个私有修补程序(LC7875)可用于XenApp 7.14.1(我正在使用)。
我会通过支持案件请求它。
Citrix正在为未来版本中的大众提供永久性解决方案。
再次感谢您的帮助,您将成为一名救星。
问候
托雷

以上来自于谷歌翻译


以下为原文

Hi Ben,

According to the discussion threads Citrix have confirmed that it's a problem. There's a private hotfix (LC7875) that is available for XenApp 7.14.1 (which I'm using). I will request it though a support case. Citrix is working on a permanent fix for the masses in a future release.

Thanks again for your help, you're a lifesaver.

Regards
Tore
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