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我有一台带有AC 8260无线适配器的华硕笔记本电脑。 在最后一次主要的Windows更新后,我开始遇到网络问题。 特别是,我无法连接一些网络,包括家里的wi-fi路由器。 到目前为止,我已尝试过从其他讨论中看到的以下建议 “ 1.作为第一个选项,您可以在计算机制造商支持网站上获取推荐的驱动程序,并从步骤3.2继续。 如果问题仍然存在,您可以根据您的操作系统获取通用英特尔驱动程序:Drivers& 软件。 目前的版本是18.40.0。 3.转到“系统设置”,“已安装的应用程序和功能”,然后卸载“英特尔®PROSet/无线软件”(如果已安装)。 出现提示时,选择“放弃设置”选项.4。 在设备管理器 - 网络适配器中,右键单击英特尔®双频无线-AC 8260并卸载它。 确保将选项标记为“删除此设备的驱动程序软件”.5。 重新启动PC或扫描硬件更改,再次检查设备管理器,如果检测到并安装了较旧的驱动程序,请重复执行卸载操作并将其删除。 重复此过程,直到操作系统不允许删除驱动程序,或直到控制器显示为未知设备。 安装之前下载的驱动程序,自定义安装程序以安装所有驱动程序组件。 如果问题仍然存在,请应用通报中的配置:802.11n连接的推荐设置 “ 我还应用了建议的电源管理设置。 当我检查事件日志时,我看到以下错误 5007 - TX / CMD超时(TfdQueue挂起)(源Netwtw06) 网络接口“Intel(R)Dual Band Wireless-AC 8260”已开始重置。 硬件重置时,网络连接会出现短暂中断。 原因:网络驱动程序请求重置。 自上次初始化以来,此网络接口已重置117次。 (来源NDIS) 我可以连接到手机上的热点,但无法连接到家庭Wi-Fi。 以上来自于谷歌翻译 以下为原文 Hello, I have an ASUS laptop with AC 8260 wireless adapter. After the last major windows update I have started having network problems. Particularly, I can not connect some networks, including my wi-fi router at home. So far I have tried the following suggestions that I saw from other discussions " 1. As first option, you can obtain the recommended driver at the Computer Manufacturer Support Websites and continue from step 3. 2. If the issue persists, you can obtain the generic Intel driver according to your OS from: Drivers & Software. Current release is 18.40.0. 3. Go to your System Settings, Installed apps and features, then Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings". 4. In Device Manager - Network Adapters, right click on the Intel® Dual Band Wireless-AC 8260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device". 5. Reboot the PC or scan for hardware changes, check device manager again and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device. 6. Install the driver you downloaded before, customizing the setup to install all driver components. If the issue persists, apply the configuration from the advisory: Recommended Settings for 802.11n Connectivity " I also applied suggested power management settings. When I check the event log I see following errors 5007 - TX/CMD timeout (TfdQueue hanged) (source Netwtw06) The network interface "Intel(R) Dual Band Wireless-AC 8260" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 117 time(s) since it was last initialized. (source NDIS) I can connect to hotspot on my phone but cannot connect to home wi-fi. |
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4个回答
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您好Ramak,感谢您加入此英特尔社区。为了提供可帮助您解决此问题的任何疑难解答步骤,了解计算机中安装的Windows *版本非常重要,因为此英特尔®无线适配器支持不同版本的
这个操作系统。 此外,我们想知道您的系统型号和您目前测试的驱动程序。请运行英特尔®系统支持实用程序并将报告附加到此主题.1。下载英特尔®系统支持实用程序并将应用程序保存到您的 system.https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product = 916002.打开应用程序,然后单击扫描以查看系统和设备信息。 英特尔®系统支持实用程序默认为扫描后输出屏幕上的摘要视图。 单击其中显示摘要的菜单以更改为详细视图.3。要保存扫描,请单击“下一步”,然后单击“保存”。 您可以将文件保存到计算机上任何可访问的位置.Wanner G. 以上来自于谷歌翻译 以下为原文 Hello Ramak, Thank you for joining this Intel Community. In order to provide any troubleshooting steps that may help you resolve this issue, it is important to know the version of Windows* installed in your computer since this Intel® wireless adapter supports different versions of this operating system. Also, we would like to know your system model and the drivers you have tested so far. Please run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. |
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jerry1978 发表于 2018-11-19 13:27 你好,我们又见面了, 您可以找到附加的SSU扫描文件。 SSU2.txt.zip 5.8 K. 以上来自于谷歌翻译 以下为原文 Hi again, You can find the SSU scan file attached.
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您好Ramak,感谢您的回复。因为您安装了不同版本的无线驱动程序,所以如果驱动程序/设置损坏,您可以尝试执行无线驱动程序的清洁安装。 因为您有笔记本电脑,请首先尝试系统制造商提供的驱动程序。您可以执行以下步骤:清洁无线驱动程序的安装范围G. 以上来自于谷歌翻译 以下为原文 Hello Ramak, Thank you for your reply. Because you have installed different versions of the wireless driver, you can try performing a Clean Installation of Wireless Drivers in case of corrupted driver/settings. Because you have a laptop, try the driver provided by your system manufacturer first. You can perform these steps: Clean Installation of Wireless Drivers Wanner G. |
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HelloRamak,您是否能够执行无线驱动程序的全新安装?Wanner G. 以上来自于谷歌翻译 以下为原文 Hello Ramak, Were you able to perform a clean installation of the Wireless driver? Wanner G. |
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